Refund Policy

Refund Policy

Last updated: August 7, 2026

Thank you for shopping with EmbroMint.

Because our products are digital embroidery files delivered instantly after purchase, all sales are generally final.

Digital Products

All products sold on EmbroMint are digital downloads. No physical items are shipped.

Once your payment has been completed, your files become immediately available for download.

Refund Eligibility

Due to the nature of digital products, we do not offer refunds, returns, or exchanges once the files have been downloaded or accessed.

However, we are happy to assist if:

  • You receive the wrong files.

  • The downloaded files are corrupted.

  • A file is missing from your purchase.

  • A technical issue prevents you from using the files as described.

In these cases, we will provide replacement files or work with you to resolve the issue.

Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us. After verification, we may issue a refund or store credit for the duplicate purchase.

Compatibility

Please ensure your embroidery machine supports one of the file formats included with the product before purchasing.

Available formats may include:

  • DST

  • PES

  • JEF

  • EXP

  • VP3

  • HUS

  • XXX

  • VIP

Compatibility issues caused by purchasing the wrong format are not eligible for refunds.

Contact Us

If you experience any problems with your order, please contact us.

Email: support@embromint.com

We aim to respond within one business day.